Welcome to The Doe Fund Ticket Tracking System - Have you tried turning it off and on again?!

In every Tech Support ticket, please include the service tag of your PC and the entire error message, if there is one. You can find the service tag on a sticker located on the top or side of your PC. The sticker is labeled 'Service Tag'.

The following scenarios and information required to solve each will help you make a proper ticket.

I have a problem with my printer:
-Please always include:
1. Where the printer is located.
2. the name of the printer.
3. If any other users are experiencing the same problem.
4. How long this printer has been malfunctioning.
5. What you were trying to print.

I am missing a network drive/share that I need access to:
- If you are missing a drive (such as the Job Development or Food Services drive), your supervisor must make the request for you. Please ask them to open a ticket with Tech Support.

An individual that reports to me is missing a network drive/share:
-Please always include:
1. Include the name of this individual.
2. Include the specific drive(s) he/she needs access to ( the name of the drive ).

I have a problem with my desk phone:
-Please always include:
1. That the issue is with your desk phone (and not your mobile phone)
2. What exactly is not working properly? Are you able to send and receive calls? Is it powered on?
3. Your phone number/the number for the phone that is having the issue.

I have a problem with my mobile phone:
-Please always include:
1. That the issue is with your mobile phone (and not your desk phone)
2. What exactly is not working properly? Are you able to send and receive calls? Is it powered on?
3. Your phone number/the number for the phone that is having the issue.

I accidentally deleted a file that I need:
-Please always include:
1. The name of the file.
2. Where the file was saved.
3. When the file was deleted.